Privacy Policy Commitment
Your data is treated with care and transparency at every step
Our Approach to Privacy
We are committed to protecting your personal information and maintaining trust with every visitor to our website. This policy outlines how we gather, use, and safeguard your data online.
Please review this statement carefully to understand how our services and practices protect your privacy, and how you can exercise your rights.
Information We Collect
We collect data you provide directly and through automated technologies when you use our services. This may include contact details, browser info, or website usage data.
Directly Provided Data
- Information you enter in contact forms
- Feedback you share during consultations
- Emails you send to our addresses
- Your questions or support requests
- Business details related to your project
Automatic Data Collection
- Device type and connection data
- Pages visited and usage timing
- Referral website or source data
- Browser and operating system details
- General session information for analytics
How We Use Information
Your data is used to deliver services, respond to inquiries, and improve the website experience. We do not sell your personal information to third parties.
- To communicate updates or service news
- To manage and improve our online service
- For analytics and performance tracking
- To handle project inquiries and feedback
- To address support or technical issues
- To fulfil legal or compliance obligations
- For promotional offers or updates (opt-in only)
Our promise: We keep your data confidential and only partner with trusted service providers who follow strict data protection principles.
Sharing Your Information
Information is only shared if needed for service delivery, compliance, or with your explicit consent. Third-party vendors are carefully vetted.
Working with Third Parties
Service providers may access data solely to perform functions on our behalf, always under binding confidentiality requirements.
Meeting Legal Duties
We may disclose data to comply with South African law or requests from authorities when legally required.
Aggregate Statistics
We may combine data for usage trends or research, but never in a way that directly identifies you.
Your Privacy Rights
You have rights to access, change, or remove your data, or object to certain uses. Contact us to exercise these rights or request more information.
- You can ask to view your personal data held by us.
- Request updates if any personal information is inaccurate.
- Ask for data removal where lawful and practical.
- Receive your data in digital format on request.
- Object to certain data uses or processing activities.
- Request restriction of your data’s use if required.
You may email or write to us with privacy requests. We’ll respond as soon as possible, following regulatory rules.
How We Protect Data
Multiple safeguards are in place to secure your information. We regularly review protocols and adapt as tech standards change.
Technical Safeguards
- Encrypted communication whenever possible
- Secure servers and access controls
- Routine software and security updates
- Risk-based approach to vulnerabilities
Organizational Security Measures
- Access to data limited to trained staff only
- Mandatory privacy policies awareness sessions
- Incident response plans and procedures
- Vendor compliance and regular checks
How Long Data Is Kept
We retain personal data as required for ongoing projects, legal requirements, or by your request. Regular reviews ensure data is only held as needed.
- Account data is kept during your active project period.
- Research and project data are periodically reviewed.
- Kept as long as relevant for support or feedback.
- Transaction data follows legal retention rules.
- Communications for opted-in offers only retained while you stay subscribed.
You may request data removal or see our full retention schedule by contacting us.
Transferring Data Internationally
Some information may be stored or processed outside South Africa. We apply suitable protections for such transfers to trusted partners.
- Data processed with security standards in place
- Contracts ensure confidentiality and legal compliance
- Regularly reviewed vendor practices
- Your rights protected at all times
Cookies Policy Overview
We use cookies for site operation, analytics, functionality, and to improve user experience. You can adjust settings or refuse non-essential cookies.
Types of Cookies We Use
- Necessary for website usage and core functionality
- Monitor and improve website performance
- Adapt content for better experience online
- Enable advanced features and saved preferences
Change preferences using our consent window or browser settings at any time.
Changes to This Policy
This policy may be updated as required by changes to regulations or site practices. Latest version is always available on this page.
- Important updates posted to this page
- Major changes shared by direct email or site notice
- Always check for the newest version online
- Policy history available upon request
You’ll be notified of key changes before they come into effect so you stay informed.
Contact Us About Privacy
Reach out with privacy questions or rights requests.
Ecronlunae
7 Walter Sisulu Avenue, Cape Town 8001 South Africa
Phone: +27247943814
Email: content@ecronlunae.world
Policy last reviewed March 9, 2026
Policy effective from March 9, 2026